Contacting Customer Support
If you need assistance, you can contact AccessibleDocs Support through multiple channels.
Ways to Contact Support:
🔹 Live Chat – Click the chat icon in the bottom-right corner of the platform.🔹 Help Center – Browse FAQs and articles in the support portal.🔹 Email Support – Send an inquiry to support@accessibledocs.ai.🔹 Submit a Ticket – Open a support ticket for complex issues.
Related Articles
Troubleshooting Document Processing Issues
If your document does not process correctly or is missing accessibility features, follow these steps: Troubleshooting Steps: 1️⃣ Check the Processing Status Go to My Documents and look at the status. If it says “In Progress”, wait for processing to ...
Recovering Account Access Without 2FA
If you lose access to the phone or authenticator app used for 2FA, you can recover your account. Steps to Regain Access: 1️⃣ Contact Support: Use the chat feature or visit the Help & Support page. 2️⃣ Verify Your Identity: Be prepared to provide ...
Supported Languages
The platform is available in: English Hebrew Users can switch languages anytime in Settings.
Resolving Login Issues
If you’re unable to log in, follow these steps: Login Issue Solutions: ? Forgot Password? – Reset it here. ? 2FA Not Working? – Use the backup code or contact support. ? Account Locked? – Wait 15 minutes or contact support. ? Still Can’t Log In? ...
Purpose of Alt Text in Documents
Alt Text (Alternative Text) is a text description added to images, allowing screen readers to describe visuals to users with visual impairments.? Why Alt Text Matters: ✅ Provides context for images in documents ✅ Ensures compliance with ...