Recovering Account Access Without 2FA | Regain Access Easily

Recovering Account Access Without 2FA

If you lose access to the phone or authenticator app used for 2FA, you can recover your account.

Steps to Regain Access:  

1️⃣ Contact Support:

  • Use the chat feature or visit the Help & Support page.

2️⃣ Verify Your Identity:

  • Be prepared to provide details for identity verification.

3️⃣ Reset 2FA:

  • Once verified, you’ll receive instructions to reset your 2FA settings.

  • Set up a new 2FA method in your account settings.

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