Related Articles
Password Change
If you forget your password, you can easily reset it. Steps to Reset Your Password: Go to the Login Page: Visit platform.accessibledocs.ai/log-in. Click “Forgot Your Password?” Enter Your Email: Provide your registered email address. Set a New ...
Reporting a Bug or System Issue
If you encounter a bug or system error, report it to the AccessibleDocs team. How to Submit a Bug Report: 1️⃣ Go to the Help Center Click on “Submit a Ticket”. 2️⃣ Select “Bug Report” as the Issue Type Describe the issue in detail. 3️⃣ Attach ...
Troubleshooting Document Processing Issues
If your document does not process correctly or is missing accessibility features, follow these steps: Troubleshooting Steps: 1️⃣ Check the Processing Status Go to My Documents and look at the status. If it says “In Progress”, wait for processing to ...
Resolving Payment Failures
If a payment fails, your subscription will not renew until the issue is resolved. ? Possible Reasons for Payment Failure: ❌ Insufficient Funds – Check your balance. ❌ Expired Card – Update your payment method. ❌ Bank Restrictions – Contact your bank ...
Recovering Account Access Without 2FA
If you lose access to the phone or authenticator app used for 2FA, you can recover your account. Steps to Regain Access: 1️⃣ Contact Support: Use the chat feature or visit the Help & Support page. 2️⃣ Verify Your Identity: Be prepared to provide ...