Resolving Payment Failures
If a payment fails, your subscription will not renew until the issue is resolved.
🔹 Possible Reasons for Payment Failure:
❌ Insufficient Funds – Check your balance.
❌ Expired Card – Update your payment method.
❌ Bank Restrictions – Contact your bank if payments are blocked.
🔹 How to Fix It:
1️⃣ Update Your Payment Method
2️⃣ Retry the Payment
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Accepted Payment Methods
AccessibleDocs supports the following payment options:✅ Credit & Debit Cards – Available for all subscription plans. ✅ Bank Transfers (Enterprise Plans Only) – Available for enterprise customers upon request.
Resolving Login Issues
If you’re unable to log in, follow these steps: Login Issue Solutions: ? Forgot Password? – Reset it here. ? 2FA Not Working? – Use the backup code or contact support. ? Account Locked? – Wait 15 minutes or contact support. ? Still Can’t Log In? ...
Reporting a Bug or System Issue
If you encounter a bug or system error, report it to the AccessibleDocs team. How to Submit a Bug Report: 1️⃣ Go to the Help Center Click on “Submit a Ticket”. 2️⃣ Select “Bug Report” as the Issue Type Describe the issue in detail. 3️⃣ Attach ...
Setting Up Recurring Payments
Recurring payments ensure your subscription remains active without manual renewal.? How It Works: ✅ When you subscribe with a credit/debit card, payments will be processed automatically. ✅ You can manage or cancel recurring payments anytime in ...
Accessing Invoices and Receipts
After each purchase, an invoice or receipt will be sent automatically to your registered email. Where to Find Your Invoices: 1️⃣ Go to Wallet & Payments Click on your profile icon → “Settings” → “Wallet & Payments”. 2️⃣ Select the “Invoices” Tab View ...