Reporting a Bug or System Issue
If you encounter a bug or system error, report it to the AccessibleDocs team.
How to Submit a Bug Report:
1️⃣ Go to the Help Center
2️⃣ Select “Bug Report” as the Issue Type
3️⃣ Attach Screenshots or Error Logs
4️⃣ Submit the Ticket & Wait for a Response
Related Articles
Troubleshooting Document Processing Issues
If your document does not process correctly or is missing accessibility features, follow these steps: Troubleshooting Steps: 1️⃣ Check the Processing Status Go to My Documents and look at the status. If it says “In Progress”, wait for processing to ...
Resolving Login Issues
If you’re unable to log in, follow these steps: Login Issue Solutions: ? Forgot Password? – Reset it here. ? 2FA Not Working? – Use the backup code or contact support. ? Account Locked? – Wait 15 minutes or contact support. ? Still Can’t Log In? ...
Handling Unprocessed Documents
If the AI cannot fully correct a document, it will be sent for manual review. ? What You Need to Know: The human review process ensures 100% accessibility compliance. You will be notified when the document is ready for download. This may take longer ...
Available Notifications Types
AccessibleDocs sends notifications to keep you informed about important updates related to your account and document processing.? Types of Notifications: ✅ Processing Updates – Get notified when your document has been processed and is ready for ...
Resolving Payment Failures
If a payment fails, your subscription will not renew until the issue is resolved. ? Possible Reasons for Payment Failure: ❌ Insufficient Funds – Check your balance. ❌ Expired Card – Update your payment method. ❌ Bank Restrictions – Contact your bank ...