Accessible Docs | Support & Troubleshooting

Support & Troubleshooting
Resolving Login Issues
If you’re unable to log in, follow these steps: Login Issue Solutions: ? Forgot Password? – Reset it here. ? 2FA Not Working? – Use the backup code or contact support. ? Account Locked? – Wait 15 minutes or contact support. ? Still Can’t Log In? ...
Reporting a Bug or System Issue
If you encounter a bug or system error, report it to the AccessibleDocs team. How to Submit a Bug Report: 1️⃣ Go to the Help Center Click on “Submit a Ticket”. 2️⃣ Select “Bug Report” as the Issue Type Describe the issue in detail. 3️⃣ Attach ...
Troubleshooting Document Processing Issues
If your document does not process correctly or is missing accessibility features, follow these steps: Troubleshooting Steps: 1️⃣ Check the Processing Status Go to My Documents and look at the status. If it says “In Progress”, wait for processing to ...
Contacting Customer Support
If you need assistance, you can contact AccessibleDocs Support through multiple channels. Ways to Contact Support: ? Live Chat – Click the chat icon in the bottom-right corner of the platform. ? Help Center – Browse FAQs and articles in the support ...

Popular Articles
AccessibleDocs Overview
AccessibleDocs is an AI-powered tool designed to make digital documents fully accessible for people with disabilities. It ensures compliance with international accessibility standards like PDF/UA, making documents easier to read and use for screen ...
Password Change
If you forget your password, you can easily reset it. Steps to Reset Your Password: Go to the Login Page: Visit platform.accessibledocs.ai/log-in. Click “Forgot Your Password?” Enter Your Email: Provide your registered email address. Set a New ...
Creating an Account
Creating an account on AccessibleDocs is quick and simple. Steps to Sign Up: Go to the Sign-Up Page: Visit platform.accessibledocs.ai/sign-up. Enter Your Details: Provide your email, phone number, and create a password. (Optional) Subscribe to ...
Uploading Documents for Processing
You can upload documents directly to the AccessibleDocs platform for automatic processing. Steps to Upload a Document: Go to the Upload Page: Click “Upload Documents” from the sidebar. Choose Your Files: Click “Choose Files” or drag and drop files ...
Updating Profile Information
You can update your profile details anytime from the settings page. Steps to Update Profile Information: Go to Profile Settings: Click on your account icon in the top-right corner. Select “Settings” → “My Profile”. Edit Your Information: Change your ...

Accessible Docs | Support & Troubleshooting | Knowledge Base