Support & Troubleshooting
Resolving Login Issues
If you’re unable to log in, follow these steps: Login Issue Solutions: ? Forgot Password? – Reset it here. ? 2FA Not Working? – Use the backup code or contact support. ? Account Locked? – Wait 15 minutes or contact support. ? Still Can’t Log In? ...
Reporting a Bug or System Issue
If you encounter a bug or system error, report it to the AccessibleDocs team. How to Submit a Bug Report: 1️⃣ Go to the Help Center Click on “Submit a Ticket”. 2️⃣ Select “Bug Report” as the Issue Type Describe the issue in detail. 3️⃣ Attach ...
Troubleshooting Document Processing Issues
If your document does not process correctly or is missing accessibility features, follow these steps: Troubleshooting Steps: 1️⃣ Check the Processing Status Go to My Documents and look at the status. If it says “In Progress”, wait for processing to ...
Contacting Customer Support
If you need assistance, you can contact AccessibleDocs Support through multiple channels. Ways to Contact Support: ? Live Chat – Click the chat icon in the bottom-right corner of the platform. ? Help Center – Browse FAQs and articles in the support ...